Reports suggest that some players on Windows 11 PCs can’t sign in to their Xbox accounts in certain games anymore. The issue started to appear for affected users after installation of recent updates for the operating system.
A thread on the Microsoft Learn website exemplifies the issue. The user writes:
No matter what I do, I get the above error trying to sign in to Microsoft Solitaire & Casual Games. I have a subscription. I’m signed on to XBOX with my browser, but the game won’t sign in and I have to play as Guest without all my settings & how far I’ve gotten with various games in that collection. HELP! Bots are useless and I’m spending too much time reading instead of playing. What a waste of my time. I’m getting charged for that game whether I can play it or not.
My machine installed a Windows Update before this started happening. I played yesterday for a while, so it’s not my computer, dangit. How can I be logged in with my browser, but not inside the game. I supposedly cleared cache, tried to reset, and reinstalled XBOX Live and the game.
Considering that this post got 21 comments and that there are more than 90 posts with the same question on the website already, it appears that the issue is widespread.
Games like Microsoft Solitaire, Microsoft Mahjong and even Gears of War 4 are listed as affected by the users.
Microsoft has not acknowledged the issue at this point. There is no entry in the list of known issues for recent versions of Windows 11 and no Microsoft representative has posted a reply on the forum.
One user suggested that the issue is caused by an Xbox Live Service connection issue. The official status page for Xbox Services does not list any issues, however.
At least two users said that they rolled back to a previous state of their Windows 11 system and that they experienced the issue still. While not confirmed, it is probably best to wait for an official statement by Microsoft before making rushed changes to an otherwise fine running system.